Privacy Policy

1. Who We Are

Hippo Health Agency LLC, doing business as Hippo Health Insurance Agency ("Hippo Health," "we," "us," or "our"), is a licensed health insurance agency based at 3200 N Federal Hwy, STE 227, Boca Raton, FL 33431. We operate this website at hippohealthinsuranceagency.com (the "Site") to help individuals, families, and self-employed professionals understand their health insurance options across 33 states.

2. Information We Collect

We collect information you voluntarily provide when you contact us by phone, email, or any other channel. This may include:

• Your name, phone number, and email address
• Information about your household, dependents, and coverage needs
• The names of your preferred healthcare providers and prescription medications
• Your residential ZIP code, county, or state
• Your current insurance status and coverage timeline
• Your general budget and cost priorities

We may also collect non-personal technical data through standard website analytics, including browser type, device type, pages visited, time on site, and referring URL. This data is used in aggregate and is not linked to your identity.

SMS and Text Messaging

If you provide your phone number and consent to receive SMS messages from us, we will collect and retain your phone number and your consent record, including the date, time, and method of opt-in. This information is used solely to send you the messages you have requested and to maintain records of your consent as required by applicable regulations.

3. How We Use Your Information

We use the information you share with us to:

• Understand your household's health coverage needs
• Identify insurance plan categories that may be relevant to your situation
• Explain plan differences, costs, networks, and limitations across ACA Marketplace, dental, vision, limited medical, and short-term health plans
• Assist with enrollment in a plan you have chosen
• Follow up on questions or requests you have made, including via SMS if you have opted in
• Maintain records of our communications for service continuity
• Comply with applicable licensing, regulatory, and legal obligations

We do not use your information for automated decision-making or profiling.

4. How We Share Your Information

We do not sell your personal information to third parties.

We may share your information in the following limited circumstances:

Insurance Carriers

If you decide to enroll in a plan, we will share the information necessary to complete your application with the carrier you have selected. This is required to process enrollment.

Service Providers

We may work with third-party vendors who assist us with business operations, including email hosting, website infrastructure, and SMS delivery platforms. These vendors are permitted to use your information only as directed by us and for the purpose of providing those services. SMS-related data shared with delivery platforms is used solely to transmit messages on our behalf.

Legal Requirements

We may disclose information when required to do so by law, court order, or regulatory authority, or when we have a good-faith belief that disclosure is necessary to protect the rights, property, or safety of Hippo Health Agency LLC, our clients, or others.

Business Transfers

If Hippo Health Agency LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and the applicable choices you may have.

5. SMS and Text Message Communications

If you opt in to receive SMS messages from Hippo Health Insurance Agency, the following terms apply:

• Consent is not a condition of purchase or service. You are not required to consent to SMS communications to receive insurance guidance or enrollment assistance from us.
• Message frequency may vary depending on your inquiry and the stage of your coverage conversation.
• Message and data rates may apply depending on your mobile carrier and plan.
• To opt out at any time, reply STOP to any SMS message you receive from us. After opting out, you will receive a single confirmation message and no further SMS messages.
• To opt in again after opting out, reply START or contact us directly at [email protected] or (866) 345-1785.
• For help, reply HELP to any SMS message or contact us at [email protected] or (866) 345-1785.

We do not use SMS communications for unsolicited marketing. Messages are limited to matters related to your insurance inquiry, enrollment, or coverage questions.

6. Health-Related Information

In the course of helping you compare insurance plans, you may share information about your health status, prescriptions, preferred providers, or medical history. We treat this information with heightened care. We do not share health-related information with any party other than the carrier you choose to enroll with, and only to the extent required for your enrollment.

7. Your Privacy Rights

Depending on your state of residence, you may have rights under applicable privacy law, which may include the right to:

• Know what personal data we have collected about you
• Request correction of inaccurate personal data
• Request deletion of your personal data, subject to certain exceptions
• Opt out of the sale of your personal data, although we do not sell personal data
• Withdraw consent to SMS communications at any time by replying STOP

To exercise any of these rights, contact us using the information in Section 12. We will respond within the timeframe required by applicable law and may need to verify your identity before processing a request.

8. Data Retention

We retain your information for as long as is necessary to fulfill the purposes described in this Privacy Policy, to maintain our regulatory and licensing records as required by applicable insurance regulations, and to comply with applicable law. SMS consent records are retained for a minimum period consistent with CTIA guidelines and carrier requirements. When information is no longer needed, we dispose of it in a secure manner.

9. Security

We take reasonable administrative and technical measures to protect the information you share with us from unauthorized access, disclosure, or loss. However, no method of electronic transmission or storage is completely secure. We encourage you not to send sensitive medical, financial, or identity documents through ordinary email unless an agent has first explained how to submit them securely.

10. Third-Party Websites and Links

This Site may contain links to carrier websites or other external resources. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of any third-party site before sharing information with it.

11. Children's Privacy

This Site is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to remove it.

12. Contact Us

For questions about this Privacy Policy, to exercise your privacy rights, to opt out of SMS communications, or to raise a concern:

13. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page will reflect any changes. Continued use of this Site or communication with us after changes are posted constitutes your acknowledgment of the updated policy.